Balena API reporting outdated device heartbeat status

Incident Report for balena.io

Resolved

Some devices may have the status of "Reduced Functionality" on the dashboard because the API returned outdated Heartbeat status. We found that the error occurred after we switched to a new cache for the API backend.

We applied a fix to the API to allow it to display the latest reported heartbeat status from the devices. We are still investigating how to prevent this error from occurring in the future.

Posted Oct 27, 2024 - 01:00 UTC