All Systems Operational
API Operational
90 days ago
99.46 % uptime
Today
Application Builder Operational
90 days ago
99.99 % uptime
Today
Application Registry Operational
90 days ago
100.0 % uptime
Today
BalenaOS Download ? Operational
90 days ago
99.99 % uptime
Today
Dashboard Operational
90 days ago
99.99 % uptime
Today
Delta Image Downloads Operational
90 days ago
100.0 % uptime
Today
Device URLs Operational
90 days ago
99.99 % uptime
Today
Git Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
balenahub ? Operational
90 days ago
100.0 % uptime
Today
Blog ? Operational
90 days ago
99.99 % uptime
Today
Documentation ? Operational
90 days ago
99.99 % uptime
Today
Website ? Operational
90 days ago
99.99 % uptime
Today
Support Operational
90 days ago
99.78 % uptime
Today
Intercom Operational
90 days ago
100.0 % uptime
Today
Balena Chat Operational
90 days ago
99.36 % uptime
Today
Zendesk ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Database Upgrades Nov 13, 16:00-18:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Sep 28, 17:02 UTC
Past Incidents
Oct 21, 2021
Postmortem - Read details
Oct 21, 00:14 UTC
Resolved - This incident has been resolved.
Oct 21, 00:08 UTC
Investigating - We are currently investigating an issue impacting accounts on our Prototype plans. Users on this plan are asked to send their support requests via email to [email protected] if support is needed.
Oct 20, 22:39 UTC
Oct 20, 2021
Resolved - This incident has been resolved.
Oct 20, 21:48 UTC
Investigating - balenaCloud private chat support is currently having problems connecting to our internal support system. Users may still use other support channels to reach to communicate with us.
Oct 20, 18:32 UTC
Oct 19, 2021
Postmortem - Read details
Oct 19, 22:30 UTC
Resolved - This incident has been resolved.
Oct 19, 21:52 UTC
Monitoring - We've deployed a new API release containing fixes for DB connection pool management as well as temporarily disabled reported device metrics in order to reduce the load on the backend.
Oct 19, 20:41 UTC
Update - Requests are failing because of a bug in the database connection pooling. We are working on a fix that will resolve this problem.
Oct 19, 19:32 UTC
Update - A change introduced in the API to reduce load spikes caused a snowball effect that generated more queries into the backend. A fix has been released and we are now processing the backlog of requests.
Oct 19, 17:28 UTC
Update - We are continuing to work on a fix for this issue.
Oct 19, 17:24 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 19, 15:00 UTC
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue. The database is catering to large amounts of device requests at the moment. We are working to recover the system.
Oct 19, 14:28 UTC
Resolved - This incident has been resolved.
Oct 19, 12:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 19, 11:16 UTC
Identified - We're experiencing an elevated level of API errors and are currently looking into the issue. The API is not able to respond with the target state of devices. A fix is being implemented.
Oct 19, 10:45 UTC
Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021
Resolved - This incident has been resolved.
Oct 13, 05:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 05:10 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 13, 05:09 UTC
Update - We are continuing to investigate this issue.
Oct 13, 01:17 UTC
Investigating - We're experiencing an elevated level of errors in our application builder infrastructure and are currently looking into the issue.
Oct 13, 01:17 UTC
Oct 12, 2021
Resolved - This incident has been resolved.
Oct 12, 17:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 17:01 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 12, 16:32 UTC
Investigating - Our main database is fully utilized at the moment and could not cater to requests. We are investigating the issue.
Oct 12, 16:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 15:26 UTC
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Oct 12, 14:48 UTC
Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.