Oct 19, 22:30 UTC
This incident has been resolved.
Oct 19, 21:52 UTC
We've deployed a new API release containing fixes for DB connection pool management as well as temporarily disabled reported device metrics in order to reduce the load on the backend.
Oct 19, 20:41 UTC
Requests are failing because of a bug in the database connection pooling. We are working on a fix that will resolve this problem.
Oct 19, 19:32 UTC
A change introduced in the API to reduce load spikes caused a snowball effect that generated more queries into the backend. A fix has been released and we are now processing the backlog of requests.
Oct 19, 17:28 UTC
We are continuing to work on a fix for this issue.
Oct 19, 17:24 UTC
The issue has been identified and a fix is being implemented.
Oct 19, 15:00 UTC
We're experiencing an elevated level of API errors and are currently looking into the issue. The database is catering to large amounts of device requests at the moment. We are working to recover the system.
Oct 19, 14:28 UTC