Elevated GIT/Application Builder Errors
Incident Report for balena.io

An expired credit card was tied to the DockerHub account we use to authenticate public image pulls and increase DockerHub rate-limits on our cloud builders. After several attempts to charge the card the user was downgraded to a free account and was subject to the rate-limits published by DockerHub.

See https://docs.docker.com/docker-hub/download-rate-limit/.

Once the issue was identified we upgraded the user account to a new paid plan and the increased rate-limits were automatically restored to our cloud builders.

Posted Nov 16, 2023 - 14:18 UTC

This incident has been resolved.
Posted Nov 15, 2023 - 22:32 UTC
A fix has been implemented and we are monitoring the results.
Posted Nov 15, 2023 - 21:47 UTC
The issue has been identified and a fix is being implemented.
Posted Nov 15, 2023 - 20:53 UTC
We're experiencing an elevated level of rate-limit errors in our application builder infrastructure and are currently looking into the issue.
Posted Nov 15, 2023 - 19:50 UTC
This incident affected: Application Builder.