Elevated Dashboard Errors

Incident Report for balena.io

Postmortem

A configuration change to our API that enforced stricter policies for new tokens resulted in validation failures when the Dashboard was used to download balenaOS images.

We quickly noticed the issue when our internal tests started failing, and we rolled back the API to the previous release.

Once the changes have been retested against the current releases of the Dashboard they will be redeployed.

Posted Dec 10, 2024 - 18:51 UTC

Resolved

This incident has been resolved.

Posted Dec 09, 2024 - 20:31 UTC

Update

We are continuing to monitor for any further issues.

Posted Dec 09, 2024 - 19:15 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 09, 2024 - 19:15 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 09, 2024 - 19:05 UTC

Investigating

We're experiencing an elevated level of errors on our Dashboard and are currently looking into the issue.

Posted Dec 09, 2024 - 18:44 UTC

This incident affected: BalenaOS Download.