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time.","created_at":"2026-05-07T15:15:35.416Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-07T15:54:06.572Z","display_at":"2026-06-14T17:00:35.416Z","deliver_notifications":true,"tweet_id":null,"id":"jljqq5y1jqr6","incident_id":"325vf1h3xtbp","custom_tweet":null,"affected_components":[{"code":"xw9ff7ygkmwb","name":"API","old_status":"operational","new_status":"operational"},{"code":"ws7qj36s5j66","name":"Application Builder","old_status":"operational","new_status":"operational"},{"code":"68kvx5mhwfrn","name":"Device URLs","old_status":"operational","new_status":"operational"},{"code":"8ft7r07m2cyd","name":"Dashboard","old_status":"operational","new_status":"operational"},{"code":"7vv4qnnhswp2","name":"Application Registry","old_status":"operational","new_status":"operational"},{"code":"c12hz9wv082t","name":"Cloudlink (VPN)","old_status":"operational","new_status":"operational"},{"code":"cp12jh2xqkc5","name":"BalenaOS 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This caused some workloads \\(API, delta, builder\\) to become temporarily unavailable and triggering some undesired secondary effects, including ungracefully terminating a few long lived instances servicing VPN connections. While the rest of the services came back reasonably quickly within a minute or so, it too around one and a quarter hours to re-establish VPN tunnels.\n\nA scheduled maintenance will be posted later to perform this update during a planned outage window.","postmortem_body_last_updated_at":"2026-05-05T21:23:32.354Z","postmortem_ignored":false,"postmortem_published_at":"2026-05-05T21:23:32.354Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"API","created_at":"2013-12-08T20:09:18.267Z","updated_at":"2026-09-28T16:50:08.908Z","position":1,"description":null,"showcase":true,"start_date":null,"id":"xw9ff7ygkmwb","page_id":"5b4dcn321xtp","group_id":null},{"status":"operational","name":"Application Builder","created_at":"2013-12-08T20:10:25.782Z","updated_at":"2026-10-04T19:42:45.000Z","position":2,"description":null,"showcase":true,"start_date":null,"id":"ws7qj36s5j66","page_id":"5b4dcn321xtp","group_id":null},{"status":"operational","name":"Delta Image Downloads","created_at":"2017-10-17T16:42:19.052Z","updated_at":"2026-09-04T09:40:30.000Z","position":6,"description":null,"showcase":true,"start_date":null,"id":"zj16hrlddrmt","page_id":"5b4dcn321xtp","group_id":null}]},{"name":"Elevated GIT/Application Builder Errors","status":"resolved","created_at":"2026-03-31T12:55:25.446Z","updated_at":"2026-04-21T17:06:38.486Z","monitoring_at":"2026-04-08T19:51:39.554Z","resolved_at":"2026-04-21T16:30:32.566Z","impact":"minor","shortlink":"https://stspg.io/nkpt9dcys9ng","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-31T12:55:25.438Z","reminder_intervals":null,"id":"4yr5lfv5ttxw","page_id":"5b4dcn321xtp","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-04-21T16:30:32.566Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-21T16:30:32.566Z","display_at":"2026-04-21T16:30:32.566Z","deliver_notifications":false,"tweet_id":null,"id":"c7r6950y59jj","incident_id":"4yr5lfv5ttxw","custom_tweet":null,"affected_components":[{"code":"ws7qj36s5j66","name":"Application Builder","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2026-04-08T19:51:47.593Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-08T19:51:47.593Z","display_at":"2026-04-08T19:51:47.593Z","deliver_notifications":true,"tweet_id":null,"id":"dmrf7s3gk44p","incident_id":"4yr5lfv5ttxw","custom_tweet":null,"affected_components":[{"code":"ws7qj36s5j66","name":"Application Builder","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-04-08T19:51:39.554Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-08T19:51:39.554Z","display_at":"2026-04-08T19:51:39.554Z","deliver_notifications":true,"tweet_id":null,"id":"6748zjnyt78q","incident_id":"4yr5lfv5ttxw","custom_tweet":null,"affected_components":[{"code":"ws7qj36s5j66","name":"Application Builder","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We're experiencing an elevated level of errors in our application builder infrastructure and are currently looking into the issue.","created_at":"2026-03-31T12:55:25.565Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-31T12:55:25.565Z","display_at":"2026-03-31T12:55:25.565Z","deliver_notifications":false,"tweet_id":null,"id":"s5wjhcnvw5r3","incident_id":"4yr5lfv5ttxw","custom_tweet":null,"affected_components":[{"code":"ws7qj36s5j66","name":"Application Builder","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":"Starting around March 11, some cloud builds began failing intermittently with no such image errors. The failures were non-deterministic and affected all architectures. At peak, some users saw around 50% failure rates.\n\nWe identified and fixed several bugs in the builder's image garbage collector that caused it to over-count freed disk space and run too aggressively, eventually deleting images that in-progress builds still needed. Fixes were deployed between March 19 and April 14, with build failure rates dropping to near-zero after the final deploy.\n\nWe're continuing to monitor and working on additional safeguards to prevent the garbage collector from targeting images that active builds depend on.","postmortem_body_last_updated_at":"2026-04-21T17:06:38.471Z","postmortem_ignored":false,"postmortem_published_at":"2026-04-21T17:06:38.471Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Application Builder","created_at":"2013-12-08T20:10:25.782Z","updated_at":"2026-10-04T19:42:45.000Z","position":2,"description":null,"showcase":true,"start_date":null,"id":"ws7qj36s5j66","page_id":"5b4dcn321xtp","group_id":null}]},{"name":"balenaCloud infrastructure maintenance","status":"completed","created_at":"2026-03-20T00:36:53.275Z","updated_at":"2026-04-20T02:00:08.029Z","monitoring_at":null,"resolved_at":"2026-04-20T02:00:07.990Z","impact":"maintenance","shortlink":"https://stspg.io/f91h8h63w28z","scheduled_for":"2026-04-20T00:00:00.000Z","scheduled_until":"2026-04-20T02:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-04-19T23:00:07.456Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-03-20T00:36:53.264Z","reminder_intervals":null,"id":"mhv9pwck5f42","page_id":"5b4dcn321xtp","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-04-20T02:00:07.990Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-20T02:00:07.990Z","display_at":"2026-04-20T02:00:07.990Z","deliver_notifications":true,"tweet_id":null,"id":"yh79bs9yjpx2","incident_id":"mhv9pwck5f42","custom_tweet":null,"affected_components":[{"code":"xw9ff7ygkmwb","name":"API","old_status":"under_maintenance","new_status":"operational"},{"code":"ws7qj36s5j66","name":"Application Builder","old_status":"under_maintenance","new_status":"operational"},{"code":"68kvx5mhwfrn","name":"Device URLs","old_status":"under_maintenance","new_status":"operational"},{"code":"8ft7r07m2cyd","name":"Dashboard","old_status":"under_maintenance","new_status":"operational"},{"code":"7vv4qnnhswp2","name":"Application Registry","old_status":"under_maintenance","new_status":"operational"},{"code":"c12hz9wv082t","name":"Cloudlink (VPN)","old_status":"under_maintenance","new_status":"operational"},{"code":"cp12jh2xqkc5","name":"BalenaOS Download","old_status":"under_maintenance","new_status":"operational"},{"code":"zj16hrlddrmt","name":"Delta Image Downloads","old_status":"under_maintenance","new_status":"operational"},{"code":"0yzpdt7xfwqm","name":"Git","old_status":"under_maintenance","new_status":"operational"},{"code":"rgp0hv2w3b4c","name":"balenahub","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-04-20T00:00:08.065Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-20T00:00:08.065Z","display_at":"2026-04-20T00:00:08.065Z","deliver_notifications":true,"tweet_id":null,"id":"zx378s7z95x3","incident_id":"mhv9pwck5f42","custom_tweet":null,"affected_components":[{"code":"xw9ff7ygkmwb","name":"API","old_status":"operational","new_status":"under_maintenance"},{"code":"ws7qj36s5j66","name":"Application Builder","old_status":"operational","new_status":"under_maintenance"},{"code":"68kvx5mhwfrn","name":"Device URLs","old_status":"operational","new_status":"under_maintenance"},{"code":"8ft7r07m2cyd","name":"Dashboard","old_status":"operational","new_status":"under_maintenance"},{"code":"7vv4qnnhswp2","name":"Application Registry","old_status":"operational","new_status":"under_maintenance"},{"code":"c12hz9wv082t","name":"Cloudlink 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Our team identified the issue and rolled back the change to restore stability. A root cause fix has been implemented and deployed aswell. The system has now fully recovered, and services are operating normally.","created_at":"2026-03-25T14:07:04.631Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-25T14:07:04.631Z","display_at":"2026-03-25T14:07:04.631Z","deliver_notifications":true,"tweet_id":null,"id":"311c6d8hnzlz","incident_id":"8t1yvwy5zb1j","custom_tweet":null,"affected_components":[{"code":"xw9ff7ygkmwb","name":"API","old_status":"operational","new_status":"operational"},{"code":"ws7qj36s5j66","name":"Application Builder","old_status":"operational","new_status":"operational"},{"code":"68kvx5mhwfrn","name":"Device URLs","old_status":"operational","new_status":"operational"},{"code":"8ft7r07m2cyd","name":"Dashboard","old_status":"operational","new_status":"operational"},{"code":"7vv4qnnhswp2","name":"Application Registry","old_status":"operational","new_status":"operational"},{"code":"c12hz9wv082t","name":"Cloudlink 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performance","status":"resolved","created_at":"2026-03-23T16:57:53.653Z","updated_at":"2026-03-25T15:38:27.899Z","monitoring_at":"2026-03-23T18:55:41.960Z","resolved_at":"2026-03-25T13:18:51.711Z","impact":"minor","shortlink":"https://stspg.io/z889t6dhkljg","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-23T16:57:53.644Z","reminder_intervals":null,"id":"32gktn3h9kbg","page_id":"5b4dcn321xtp","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-03-25T13:18:51.711Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-25T13:18:51.711Z","display_at":"2026-03-25T13:18:51.711Z","deliver_notifications":true,"tweet_id":null,"id":"lhm4m4n4vz32","incident_id":"32gktn3h9kbg","custom_tweet":null,"affected_components":[{"code":"ws7qj36s5j66","name":"Application Builder","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-03-23T18:55:41.960Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-23T18:55:41.960Z","display_at":"2026-03-23T18:55:41.960Z","deliver_notifications":true,"tweet_id":null,"id":"43n5j9qprz4s","incident_id":"32gktn3h9kbg","custom_tweet":null,"affected_components":[{"code":"ws7qj36s5j66","name":"Application Builder","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are seeing several builds intermitently failing with 404 errors - No such image during builds and are investigating.","created_at":"2026-03-23T16:57:53.741Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-23T16:57:53.741Z","display_at":"2026-03-23T16:57:53.741Z","deliver_notifications":true,"tweet_id":null,"id":"m0f7qd8gpg95","incident_id":"32gktn3h9kbg","custom_tweet":null,"affected_components":[{"code":"ws7qj36s5j66","name":"Application Builder","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":"Between March 11 and March 25, some cloud builds experienced intermittent failures with \"no such image\" errors. The issue was non-deterministic and did not affect all builds.\n\nWe've identified a likely contributing factor and deployed mitigations that have stabilized build reliability. We're continuing to investigate the underlying cause to prevent recurrence.\n\nIf you experienced build failures during this window, re-running your build should succeed. We appreciate your patience while we worked through this, and we apologize for the disruption.","postmortem_body_last_updated_at":"2026-03-25T15:38:27.885Z","postmortem_ignored":false,"postmortem_published_at":"2026-03-25T15:38:27.885Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Application Builder","created_at":"2013-12-08T20:10:25.782Z","updated_at":"2026-10-04T19:42:45.000Z","position":2,"description":null,"showcase":true,"start_date":null,"id":"ws7qj36s5j66","page_id":"5b4dcn321xtp","group_id":null}]}]
}