Elevated error rate on the API
Incident Report for Balena.io
Postmortem

A new API version was deployed, including some changes that caused some of the database indexes to be ignored, hence resulting in high database load. The outage was mitigated with a rollback to a previous version.

Posted Jun 14, 2019 - 17:33 UTC

Resolved
This incident has been resolved.
Posted Jun 14, 2019 - 17:22 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 14, 2019 - 17:16 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 14, 2019 - 17:01 UTC
Investigating
We are currently investigating this issue.
Posted Jun 14, 2019 - 16:39 UTC
This incident affected: API.